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Bob Carter

Executive Vice President - Sales

Toyota Motor North America

Robert (Bob) Carter is executive vice president of sales for Toyota Motor North America (TMNA).

In his role, Carter is responsible for sales, marketing, distribution, and customer service for the Toyota and Lexus brands in North America.

Prior to his current position, Carter was senior vice president of automotive operations for Toyota Motor Sales (TMS), U.S.A. Inc., where he was responsible for the Toyota division, the Lexus division, sales administration, Toyota Logistics Services, Toyota Motor Sales de Mexico, and Toyota de Puerto Rico.

Carter previously held the positions of group vice president and general manager of both Toyota and Lexus divisions at TMS. Carter was responsible for leading all sales, logistics, marketing, retail development, customer satisfaction, and dealer relations activities.

Since joining TMS in 1981 as a warranty processor, Carter has held a number of other positions, including vice president of sales for both Toyota and Lexus, general manager of Toyota’s Denver regional sales office, Lexus Eastern area manager, and Lexus national market representation manager. He was also the general manager and part owner of Hyannis Toyota in Hyannis, Massachusetts.

Carter received a Bachelor’s Degree in Business from Shippensburg State College in Shippensburg, Pennsylvania.

Fred Diaz

President and CEO

Mitsubishi Motors North America

Anders Gustafsson

President and CEO

Volvo Cars US

Anders Gustafsson’s career started at the local Volvo dealer from where he at an early stage was hand-picked by Volvo Car Sverige to be prepared for higher positions. He joined Hertz First Rent A Car at age 29 as Director for Sales & Marketing as well as Franchise Development and became the CEO for Hertz Sweden and COO for Hertz Nordic only a few years later. In 2009 he joined Volvo Cars Sweden as Deputy President and Sales Director Nordic and became President for Volvo Cars Sweden in 2011. In March 2015 Anders Gustafsson joined Volvo Car Group as Senior Vice President Europe and became a member of the Executive Management Team.

Scott Keogh


VW of America

Scott Keogh, head of Audi of America, was named president and CEO of Volkswagen Group of America as well as head of the Volkswagen brand for the North American region.

Keogh, who joined Audi in 2006, will succeed Hinrich J. Woebcken, who led the successful transformation of Volkswagen in North America. Woebcken will remain with the company as an adviser. Keogh’s successor is Mark Del Rosso, president and CEO of Bentley Motors, Inc., Americas, and former chief operating officer of Audi of America. Keogh and Woebcken's new roles are effective Nov. 1. Del Rosso joins Audi Dec. 1. A replacement for Del Rosso will be named later. Keogh, 49, joined Audi as chief marketing officer, where he led the revival of the Audi brand with innovative marketing tactics that lead to record awareness and brand strength. In 2012, he was appointed president, building on the momentum to help reach record customer satisfaction levels and double sales from 2010 to 2015.

Erwin Raphael

Chief Operating Officer

Genesis North America

Erwin Raphael, a 25-year veteran of the automotive industry, is the Chief Operating Officer for the Genesis brand in the U.S. market. He is responsible for the strategic direction and management of all Genesis operations in the United States.

Prior to his current appointment, Raphael was the General Manager of Genesis Motor America from March 1, 2016 to January 31, 2019. He was previously the Western Region Director and General Manager for Hyundai Motor America, overseeing operations of more than 165 Hyundai dealerships in the 12 Western-most states. Raphael also served as the Director of Engineering and Quality at Hyundai, where he was responsible for new vehicle engineering, quality improvement of production vehicles, technical training and support, as well as warranty planning and operations.

Prior to joining Hyundai, Raphael held a number of key leadership positions in vehicle development, engineering, manufacturing, sales and marketing with Chrysler LLC, Toyota Motor Manufacturing, and the International Truck and Engine Company.

Raphael holds a Bachelor of Science degree in chemistry from Ohio State University, where he also studied applied mathematics and completed graduate studies in economics. Raphael served eight years in the United States Army, most recently in the 364th Engineers Group in the 83rd ARCOM. He currently serves on the Army Advisory Council.

Raphael was born on the Island of Dominica in the Eastern Caribbean and completed his early education on St. Croix, U.S. Virgin Islands. He currently resides in Orange County, California, where he enjoys surfing, skiing, running and a number of other sports. He is married with one son and a daughter.

Doug Betts

Senior Vice President and General Manager, Global Automotive

J.D. Power

Doug Betts is the Senior Vice President and General Manager of Global Automotive Operations at J.D. Power. He is responsible for leading the strategy and operations for J.D. Power’s entire automotive division, which includes the Americas, Europe and Asia Pacific.

Prior to joining J.D. Power in 2017, Mr. Betts was at Apple, Inc., where he helped lead the introduction of Apple’s latest product innovations. Previously, he held senior executive roles in global manufacturing and quality at FCA-Chrysler Automobiles as senior vice president & global head of quality; Nissan Motor Corp, Americas as senior vice president of total customer satisfaction; and Toyota Motor Manufacturing of Indiana as general manager, quality for Tundra, Sequoia and Sienna. Mr. Betts received a bachelor’s degree in mechanical engineering from the Georgia Institute of Technology.

Lee Certilman



Charlie Gilchrist



Thomas King

Senior Vice President, Data and Analytics Division

J.D. Power

Thomas King is the Senior Vice President of the Data & Analytics division at J.D. Power. He is responsible for the overall strategic direction of the company’s growing D&A segment, including oversight of revenue and profitability; business development initiatives; marketing; budget management; new product development and execution; and other general operational plans.

Most recently, King served as Vice President, PIN OEM Operations, Digital Marketing Analytics, and Auto Finance. In this role, he led the company’s newly combined PIN, Digital Marketing Analytics and Auto Finance practices. Previously, he was the Senior Director of PIN Consulting & Analytics and was responsible for the ideation, creation and delivery of all PIN client-facing services including analytical reports and consulting services.

Prior to joining J.D. Power in 2005, Mr. King was in Global Market and Industry Analysis at General Motors. There, he analyzed the U.S. automotive industry, focusing on sales, pricing and incentive dynamics.

Mr. King received a master’s degree in economics, management and materials science from the University of Oxford in England.

Joel Prakken, Ph.D.

Chief U.S. Economist

IHS Markit

In 1982, Joel founded Macroeconomic Advisers; the company was acquired by IHS Markit in 2017. Dr. Prakken completed his undergraduate degree in economics at Princeton University, and holds an M.A. and Ph.D. in economics from Washington University in Saint Louis. Prior to founding Macroeconomic Advisers, he held the position of Senior Economist at the World Headquarters of the IBM Corporation and before that he served with the Federal Reserve Bank of New York. He also has held positions on the faculties of New York University’s Graduate School of Business, the Economics Department of Washington University, and the Olin School of Business at Washington University. He is the past president and a fellow of the National Association for Business Economics. He is also past president of the Gateway Association of Business Economists in Saint Louis. Dr. Prakken has many publications to his credit, including papers written for the President’s Council of Economic Advisers, the American Council for Capital Formation, the Center for the American Study of Business, and the Peterson Foundation on topics ranging from tax reform, to budget policy, to monetary policy, to the impact of technology on productivity. He has testified on these topics before committees in both the House of Representatives and the Senate. Dr. Prakken has participated in meetings of the Outside Consultants to Board of Governors of the Federal Reserve System, is a past member of the Panel of Economic Consultants to the Congressional Budget Office and is a current member of the Advisory Committee of the Bureau of Economic Analysis.

Mark Scheinberg



Under Mark Schienberg’s guidance, the Greater New York Automobile Dealers Association (GNYADA) has grown to become one of the most important and influential trade associations in the country, representing 400 franchised new car dealerships. As GNYADA President, Mr. Schienberg has pioneered programs that have redefined the automobile dealer business and improved consumer-dealer relations. His initiatives have included innovating the New York International Automobile Show to become one of the world’s leading automotive marketing events, as well as building the state-of-the-art $30 million Center for Automotive Education & Training which hosts training programs for dealership and manufacturer personnel.

Before joining GNYADA in 1986, Mr. Schienberg headed his own media broadcasting and political consulting business.

John Verre

John Verre

Senior Vice President of National Sales and Advanced Products

New York Interconnect (NYI)

John Verre is the Senior Vice President of National Sales and Advanced Products for the New York Interconnect (NYI), a joint venture between the nation's most powerful media providers: Altice USA, Charter and Comcast. With the largest advertising reach across the nation’s most affluent market, NYI has earned its place as the go-to media provider for the automotive industry.

As the head of sales, John is responsible for setting and executing the company’s national sales strategy, while leveraging NYI’s best-in-class Audience One platform to maximize revenue for his team’s high-profile clients.

With a highly distinguished career in media sales that spans over two decades, John is a widely known and respected figure in the automotive space, thanks to his strong business instincts and astute strategic vision. He has become an invaluable member of the NYI family, by consistently delivering strong results—with stellar ROIs—for leading car manufacturers, dealer associations and agencies.

Paul Walser

Industry Relations Chairman


Paul Walser is CEO of Walser Automotive Group in Bloomington, Minn. He started in the automotive business in 1974 selling new cars at Town's Edge Ford. Walser represents Minnesota's franchised new-car dealers on the board of directors of the National Automobile Dealers Association

Peter Welch



Peter K. Welch became NADA's president & CEO on Feb. 1, 2013. He previously served as president and chief executive officer of the California New Car Dealers Association (CNCDA) since 2003. CNCDA is the country's largest state association of franchised new car dealers. Prior to joining CNCDA in 1990 as its director of government and legal affairs, Welch was a partner with a Los Angeles law firm.

A native of Detroit, Mich., Welch holds a bachelor's degree from the University of Michigan, a master's degree from the University of Durham, England, and a juris doctor's degree from Loyola Marymount University of Law, Los Angeles.